Our Privacy Policy

Family Vacation Getaways understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Resort Save is and how it handles your personal information generally as well as when you use our website.

The type of personal information we collect and hold

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).

We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Family Vacation Getaways you book on and the type of product or service you choose.

We will generally ask for the following types of personal information:

• name, address , email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service

Depending on the product or service you choose, you may also be asked other types of personal information such as:

• Insurance- travel
• Identification
• Credit card details

Ways we collect your personal information

We collect your personal information:

• by using written forms;
• through contact over the telephone, your mobile or other messaging technology;
• via the internet, including websites and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices

We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.

We collect your personal information:

• directly from you by written, by phone or through our online booking engine.

Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organizations we disclose your personal information to and collect your personal information from.

Cookies

Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. Family Vacation Getaways uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customize our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.

Purposes of collection of personal information

We collect your personal information so we can:

• identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• understand your requirements and provide you with a product or service;
• set up, administer and manage our products and services.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and disclosure

We use and disclose your personal information for the purposes we collected it.

For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Family Vacation Getaways such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.

As a travel provider, Family Vacation Getaways offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. Family Vacation Getaways maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalize your booking.

There will be other instances when we may use and disclose your personal information including where:

• you have expressly or impliedly consented to the use or disclosure;

Collection use and disclosure of personal information for marketing

Family Vacation Getaways has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Family Vacation Getaways and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, sms, telephone and other internet based marketing including targeted online advertising and online behavioral marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.

We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.

Parties to whom we disclose and collect your personal information

As detailed in “Ways we collect your personal information” section there are a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Family Vacation Getaways or third parties. The particular party will depend on which company or brand in Family Vacation Getaways you do business with and what product or service you receive.

Security of your personal information

We hold your personal information in:

• computer systems;
• electronic databases;
• digital records;
• telephone recordings; and
• in hard copy or paper files.

We maintain industry standard technology and procedures in respect of our information management and provision of online services. Family Vacation Getaways has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Family Vacation Getaways’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to Family Vacation Getaways, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet, then you should consider contacting us by other means. Family Vacation Getaways does however employ h3 encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Family Vacation Getaways using one of our online forms, then the Family Vacation Getaways employs that encryption technology. Once Family Vacation Getaways has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.

Family Vacation Getaways trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.

Non-customers

You may not be a customer of ours but you may interact with one of our companies. You may interact with one of our companies by using our transactional websites, entering a competition or commenting via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.

Family Vacation Getaways – Complaints Handling

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.

If you are subject to the Australian privacy regime please note how we will deal with a complaint:

Step 1. Let us know

If you would like to make a complaint, please let us know by contacting us. A response is usually provided to you within 5 business days by our privacy officer. You can contact us by using the relevant Complaints contact in the Family Vacation Getaways Privacy Contact Information below.

Step 2. Review by our Internal Privacy team

If you are not satisfied with the outcome of the business review you can request the complaint be referred to the Senior Management Team for review or you can contact them directly. Should additional information be required from you, we will contact you to discuss. The Senior Management Team will usually contact you with a decision within 25 business days of receiving your complaint. You can contact the Senior Management team by using the relevant contact in the Family Vacation Getaways Privacy Contact Information below.

Step 3. Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme such as the below.

Family Vacation Getaways

Changes and getting a copy of the Policy:

We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on this website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time. If you would like a copy of this Privacy Policy, please contact us. This policy was last updated on the 5th May 2018.

Contact Details

If you have any questions or comments about this privacy policy or about how we handle Personal Information about you please contact the Family Vacation Getaways Customer Care department at